Utilities Companies

In partnership with LAN-DEX we have developed a series of applications to efficiently manage the work distributions of service and work orders to  personnel in the field via a remote wireless work and service orders processing system. 

The system is equipped with ruggedized tablets and a very user friendly interface. 

 The field application allows the field personnel to receive and send work orders remotely with out the need to stop at a telephone booth, the office, use a radio or paper forms.  The work orders are sent via a wireless system directly to the tablet where the field personnel can retrieve all the necessary information to complete the job. 

The application can process customers' service orders electronically without the need for paper forms.  The field personnel can input data via a pen on the screen where the hand recognition software will interpret the data entry and fill the appropriate fields.  Additionally, data can also be entered via a wireless keyboard.  The system allows the user to send and retrieve information to and from a central computer system.  The system allows the user full remote access to computer systems at the office or headquarters so there is no need to have the field personnel make stops at the office at the beginning or end of the a work day.

The dispatch module allows the office to have full control over the work orders process and dispatching of field personnel.  The tracking function of the module allows for continuous reports on work order status.  It also allows the dispatcher to send and retrieve work orders to all or an individual service man.  It also allows the dispatch department to batch the orders or send them individually.  

The GPS module allows the field personnel to have up to the minute information on road condition/construction and the latest in navigation assistance to an unfamiliar destination.  It also allows dispatch to know at any one time the specific location of a particular service van, truck or individual.  The system will also recap the individual routes taken by the field personnel throughout the day and create an archive for research or audit.

For more information or to schedule a demonstration, contact.

Tim Grupac 

(412) 551-5203